Privacy Policy

WhatsApp Business Broadcasting & Marketing Services Privacy Policy Effective Date: 10-Aug-26 Last Updated: 10-Aug-26 At ACTINN SOLUTIONS, we respect your privacy and are committed to protecting personal information handled through our website, software, WhatsApp Business communication services, APIs, dashboards, reseller platforms, and other business solutions. This Privacy Policy explains how we collect, use, process, store, and protect information. 1. Information We Collect Depending on how you use our services, we may collect: Business Information Business name Contact person's name Business email Phone number Business address GST or business information where required Website and social media information Account Information Username Login information Account preferences Subscription information Service configuration API and technical account information Communication Data When you use our WhatsApp Business broadcasting or communication services, information may include: Recipient phone numbers Customer names Message content Template information Delivery status Campaign information Opt-in/opt-out information Communication timestamps You are responsible for ensuring that you have the necessary authorization to provide recipient information to us for processing. 2. How We Collect Information We may collect information when you: Create an account Contact our team Purchase or subscribe to a service Request a demo Submit an inquiry Use our website Use our dashboard Use our API Upload contact information Create messaging campaigns Communicate with customer support Participate in reseller/vendor programs 3. How We Use Your Information We may use collected information to: Provide WhatsApp Business communication services Process and deliver messages Operate customer accounts Manage campaigns Provide automation services Provide technical support Process payments Improve our services Monitor security and prevent abuse Detect fraudulent or unauthorized activity Maintain service reliability Communicate important service updates Comply with applicable legal obligations We do not use customer information for purposes unrelated to providing our services unless permitted or required by applicable law. 4. WhatsApp Business Communication ACTINN SOLUTIONS provides business messaging services through applicable official WhatsApp Business infrastructure. WhatsApp/Meta may independently process information according to its own policies and terms. Customers are responsible for: Obtaining appropriate consent Sending permitted messages Respecting opt-out requests Following applicable WhatsApp/Meta policies Ensuring that customer data is collected lawfully ACTINN SOLUTIONS does not encourage spam, unsolicited messaging, or unauthorized bulk communication. 5. Cookies & Website Technologies Our website may use cookies, pixels, analytics tools, or similar technologies to: Improve website functionality Remember preferences Understand website usage Measure marketing performance Improve user experience Detect security issues You may be able to control cookies through your browser settings. 6. Information Sharing We may share or provide access to information with trusted service providers where necessary to operate our services, including: Cloud hosting providers Technology providers Payment processors Communication infrastructure providers WhatsApp/Meta-related service infrastructure Analytics and security providers Professional advisors Government or regulatory authorities where legally required We do not sell personal information simply for the purpose of selling personal information to third parties. 7. Data Security We implement reasonable technical and organizational safeguards designed to protect information against: Unauthorized access Unauthorized disclosure Loss Misuse Alteration Destruction However, no internet-based system can guarantee absolute security. Customers should also protect their passwords, API credentials, access tokens, and account information. 8. Data Retention We retain information only for as long as reasonably necessary for: Providing requested services Maintaining business records Customer support Security and fraud prevention Legal and regulatory compliance Resolving disputes Enforcing agreements Retention periods may vary depending on the type of information and applicable legal requirements. 9. Customer-Controlled Contact Data Where customers upload or process recipient contact information through ACTINN SOLUTIONS, the customer generally determines why that recipient information is being used. The customer is responsible for: Obtaining appropriate consent Maintaining lawful contact databases Responding to privacy requests Managing unsubscribe/opt-out requests Ensuring compliance with applicable privacy laws ACTINN SOLUTIONS processes such information to provide the services requested by the customer, subject to applicable law and contractual arrangements. 10. Your Privacy Rights Depending on applicable law, you may have rights concerning your personal information, including rights to: Request access to personal information Request correction of inaccurate information Request deletion where legally applicable Withdraw consent where applicable Object to certain processing Request information about processing activities Raise a privacy-related complaint Requests may be subject to identity verification and applicable legal limitations. 11. Marketing Communications If you communicate with ACTINN SOLUTIONS or subscribe to our updates, we may send information about: New services Product updates Business communication solutions Promotions Educational content Service announcements Where required, you may opt out of promotional communications. Service-related or legally required communications may continue where necessary. 12. Children's Privacy Our business services are intended for businesses and users who are legally permitted to use such services. We do not knowingly seek to collect personal information from children in violation of applicable laws. 13. Third-Party Websites Our website or communications may contain links to third-party websites or services. ACTINN SOLUTIONS is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information. 14. Resellers & Vendors Resellers, vendors, agencies, and business partners using ACTINN SOLUTIONS services are responsible for ensuring that the information they provide or process has been collected and used lawfully. Partners must not use our services to process unlawfully obtained, scraped, purchased, or unauthorized personal information. ACTINN SOLUTIONS may take compliance action where partner activity creates privacy, security, legal, or platform risks. 15. International Data Processing Depending on the technology and third-party infrastructure used to provide our services, information may be processed or stored in locations outside your state or country. Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements. 16. Data Breach & Security Incidents If ACTINN SOLUTIONS becomes aware of a security incident involving personal information that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required. 17. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect: Changes in our services Changes in technology Changes in applicable laws Changes in WhatsApp/Meta requirements Changes in data-processing practices The updated policy will be published on our website with a revised "Last Updated" date. 18. Contact & Privacy Complaints For privacy questions, data requests, complaints, or concerns, contact: ACTINN SOLUTIONS Privacy Contact: info@actinnsol.com Phone: +91-9507502999 Website: https://apiwhatsapp.actinnsol.com Address: BPCL 70 Feet Road, Patna 🔒 Your Data. Your Trust. Our Responsibility. ACTINN SOLUTIONS is committed to building secure, responsible, and scalable business communication solutions that help businesses connect, automate, engage, and grow. © ACTINN SOLUTIONS. All Rights Reserved.