User Terms

WhatsApp Business Broadcasting & Marketing Services Terms & Conditions Effective Date: 10-Aug-26 Last Updated: 10-Aug-26 Welcome to ACTINN SOLUTIONS, a digital marketing and business communication service provider offering Official WhatsApp Business Broadcasting, WhatsApp Marketing, Business Messaging, Automation, Bulk Communication, Reseller & Vendor Solutions. By accessing or using our services, website, dashboard, APIs, software, or communication tools, you agree to comply with these Terms & Conditions. 1. About Our Service ACTINN SOLUTIONS provides business communication and marketing solutions designed to help businesses: Send approved WhatsApp Business messages Automate customer communication Promote products and services Generate leads and inquiries Send transactional and promotional notifications Manage customer engagement Scale business communication Use reseller and vendor communication solutions Integrate business messaging with supported platforms and systems Our services are intended for legitimate business communication and customer engagement. 2. Official WhatsApp Business Messaging ACTINN SOLUTIONS facilitates business messaging through official WhatsApp Business solutions and applicable Meta/WhatsApp policies. Customers must understand that: Message delivery is subject to WhatsApp/Meta systems and policies. WhatsApp may review, limit, suspend, or terminate messaging activity based on its policies. ACTINN SOLUTIONS does not guarantee uninterrupted delivery of every message. Message templates may require approval before use. Delivery rates may vary depending on recipient activity, consent, quality ratings, template status, and platform restrictions. Customers must comply with applicable WhatsApp Business policies at all times. 3. Customer Consent & Opt-In Customers are solely responsible for obtaining appropriate consent from recipients before sending promotional or marketing communications. You must not upload, import, purchase, scrape, or use contact databases where the recipients have not appropriately consented to receive communications. You agree to: Obtain valid customer consent wherever required. Maintain appropriate records of consent. Clearly identify your business. Provide appropriate opt-out/unsubscribe mechanisms where applicable. Respect customer requests to stop receiving communications. Avoid sending unwanted, deceptive, misleading, or abusive messages. Purchased, scraped, leaked, or illegally obtained contact lists must not be used with our services. 4. Prohibited Content & Activities ACTINN SOLUTIONS strictly prohibits the use of its services for: Spam or unsolicited bulk messaging Phishing or fraudulent activities Scams or deceptive schemes Impersonation Malware or malicious software distribution Illegal products or services Threats, harassment, or abusive communications Misleading advertisements Fake offers or fraudulent promotions Distribution of unlawful content Activities violating applicable laws Activities violating WhatsApp/Meta policies Circumventing platform restrictions or enforcement mechanisms ACTINN SOLUTIONS reserves the right to suspend or terminate accounts involved in prohibited activities. 5. Marketing & Promotional Messages Promotional campaigns must contain accurate and transparent information. Customers are responsible for ensuring that: Offers and prices are genuine. Claims are accurate. Promotional content complies with applicable advertising laws. The sender's business identity is clear. Recipients have appropriate permission to receive marketing communications. ACTINN SOLUTIONS does not assume responsibility for the legality or accuracy of customer-created marketing content. 6. Reseller & Vendor Terms ACTINN SOLUTIONS may provide services to resellers, vendors, agencies, channel partners, and business solution providers. Resellers and vendors are responsible for: Their customers and end users Customer verification Obtaining appropriate consent Ensuring lawful messaging practices Maintaining accurate customer records Preventing spam and abuse Following WhatsApp/Meta policies Ensuring that their clients follow these Terms & Conditions A reseller or vendor must not represent ACTINN SOLUTIONS as providing unauthorized, unofficial, or guaranteed WhatsApp access. ACTINN SOLUTIONS may suspend reseller/vendor accounts if their activities create compliance, security, reputation, or platform risks. 7. Account Security Customers are responsible for maintaining the confidentiality of: Login credentials API keys Passwords Access tokens Dashboard credentials Business account information You must immediately notify ACTINN SOLUTIONS if you suspect unauthorized access or misuse of your account. You are responsible for activities performed through your account unless caused by a verified security issue attributable to ACTINN SOLUTIONS. 8. Service Availability We aim to provide reliable and scalable communication services; however, service availability may be affected by: WhatsApp/Meta platform availability Internet connectivity Third-party infrastructure Server maintenance Technical failures Regulatory requirements Security incidents API changes Platform restrictions Therefore, ACTINN SOLUTIONS does not guarantee uninterrupted or error-free service. 9. Fees & Payments Applicable service charges, message charges, subscription fees, API charges, setup fees, or other applicable costs will be communicated before purchase or activation. Unless specifically stated otherwise: Payments must be made according to the selected plan. Taxes may apply as required by law. Third-party platform charges may apply. Usage-based charges may vary according to the applicable service model. ACTINN SOLUTIONS reserves the right to modify pricing with appropriate notice. 10. Refund & Cancellation Refund eligibility depends on the selected service, subscription plan, unused balance, applicable third-party charges, and the circumstances of cancellation. Services already consumed, delivered, processed, or charged by third-party platforms may not be refundable. Specific refund conditions may be provided in the applicable quotation, invoice, service agreement, or subscription plan. 11. Intellectual Property All ACTINN SOLUTIONS trademarks, logos, website content, software interfaces, designs, documentation, technology, and proprietary materials remain the property of ACTINN SOLUTIONS or its respective licensors. Customers receive only the right to use the service during the applicable service period. You may not copy, reproduce, reverse engineer, resell, modify, or redistribute our proprietary technology without written authorization, except where expressly permitted. 12. Customer Content You retain ownership of content, information, images, promotional material, customer data, and other materials submitted through your account. You grant ACTINN SOLUTIONS the limited rights necessary to process and transmit such content for providing the requested services. You represent that you have the necessary rights, permissions, and authority to use and transmit such content. 13. Data Protection ACTINN SOLUTIONS takes reasonable measures to protect customer information and business communication data. Our collection, use, storage, and processing of personal information are described in our Privacy Policy. Customers must also ensure that their own collection and use of recipient information complies with applicable privacy and data-protection laws. 14. Third-Party Services Our services may depend on third-party platforms, APIs, hosting providers, payment gateways, communication infrastructure, or other service providers. ACTINN SOLUTIONS is not responsible for changes, interruptions, restrictions, or failures caused by third-party services outside our reasonable control. 15. Account Suspension & Termination ACTINN SOLUTIONS may suspend, restrict, or terminate an account if: The account violates these Terms. The account engages in spam or abusive messaging. Required payments remain unpaid. The account violates WhatsApp/Meta policies. The account creates security or compliance risks. The account is associated with unlawful activity. False or misleading information is provided. The service is misused. Where reasonably possible, we may provide notice before suspension. However, immediate action may be taken where necessary to protect our systems, customers, recipients, or third-party platforms. 16. Limitation of Liability To the maximum extent permitted by applicable law, ACTINN SOLUTIONS shall not be liable for indirect, incidental, special, consequential, or business losses arising from: Platform downtime Message delivery failures WhatsApp/Meta restrictions Customer misuse Recipient actions Third-party service failures Loss of business opportunities Loss of data caused by circumstances outside our reasonable control Customers remain responsible for the content and recipients of their communications. 17. Indemnification You agree to indemnify and hold ACTINN SOLUTIONS harmless from claims, losses, penalties, damages, liabilities, or expenses arising from: Your misuse of the service Your violation of these Terms Your violation of applicable laws Your violation of WhatsApp/Meta policies Unlawful or unauthorized customer data Unsolicited messaging Claims relating to your products, services, or promotional content 18. Changes to These Terms ACTINN SOLUTIONS may update these Terms & Conditions from time to time to reflect changes in our services, technology, legal requirements, or platform policies. Updated Terms will be published through our website or communicated through appropriate channels. Continued use of the service after an update constitutes acceptance of the revised Terms, subject to applicable law. 19. Governing Law These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Patna, Bihar, India, unless otherwise agreed in writing or required by applicable law. 20. Contact Us For questions regarding these Terms & Conditions, account issues, compliance, reseller services, or WhatsApp Business solutions: ACTINN SOLUTIONS Privacy Contact: info@actinnsol.com Phone: +91-9507502999 Website: https://apiwhatsapp.actinnsol.com Address: BPCL 70 Feet Road, Patna 🚀 ACTINN SOLUTIONS Official WhatsApp Business Broadcasting • Automation • Marketing • Reseller & Vendor Solutions